Service 2020: How will it feel?

29 FEBRUARY 2012
EXCLUSIVE DINNER FOR BUSINESS LEADERS

The Economist Intelligence Unit on behalf of BDO has surveyed some 470 executives across a range of businesses to produce a thought provoking report on the future expectations of service delivery. The report reveals that excellence in service delivery will define success in the future. Click here for more information and to read the report.

At this exclusive dinner we will discuss how service expectations will change and what businesses will need to consider when redefining their service proposition.

Guest speakers for the evening are Jo Causon, Chief Executive of the Institute of Customer Service and Jason Petsch, co-owner and Commercial Director of GRITIT, market leaders in the Winter Risk Management industry.

ABOUT OUR SPEAKERS

Under Jo’s leadership the Institute of Customer Service has worked in partnership with its members in realising the increased return on investment that excellent customer service can deliver and the role it plays as a motivator, enabling organisations to keep their talent as well as their customers. Jo believes that by working to develop customer service excellence organisations will survive challenging economic conditions and prosper.

Jason is the co-owner and Commercial Director of GRITIT. Founded in 2004, the award-winning company was the first in the UK to focus exclusively on winter gritting and maintenance services. GRITIT has developed a reputation as an innovator and market leader in this specialist field. GRITIT is the first winter gritting and maintenance company to be featured on the prestigious Sunday Times Virgin Fast Track 100 league table, released December 2011 and currently ranked as Britain’s 37th fastest growing business.

 

For more information please contact Louise Hulmes on 01293 847823 or email louise.hulmes@bdo.co.uk.

Map of event location