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Retailers top customer satisfaction chart

Retailers have topped the charts for best customer experience in a poll conducted by the Temkin Group.

John Lewis and Waitrose were both tied at the top of the table as consumers were overly impressed by the services the two provided.

Whilst companies such as Tesco and HMV both admitted to having "disappointing" Christmas periods they faired better in the experience table being ranked 19th and joint 20th respectively. Computer makers such as Dell and Sony footed the table with low customer satisfaction.

The report stated: "These data allowed us to rate 66 companies across seven industries. Only two of those companies received an "excellent" rating, while 26 per cent fell in the "good" category. The results show that retailers and grocery stores deliver the best experience while personal computer manufacturers and insurance companies provide the worst."

John Lewis was one of very few companies that reported positive sales figures for the Christmas period with a 9.3 per cent rise in sales.ADNFCR-1898-ID-801276984-ADNFCR

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